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The award-winning ShoreTel family of desktop applications brings the power of IP telephony to the individual's desktop - while setting a new standard for enterprise productivity.
Building on the voice and data convergence supplied by your ShoreTel IP network, ShoreTel desktop applications lower the barrier imposed by traditional telephony solutions while giving your workers the tools they need to be successful.
Always Available and Easy to Use
Call Manager resides on the user desktop - non-intrusive, but always available. An intuitive, graphical interface gives users quick access to all available telephony features.
A Productivity Engine
ShoreTel desktop applications put telephony power in the hands of users-your knowledge workers benefit from an unprecedented level of control over telephone communications. In addition, the migration of telephony functions to the desktop reduces the workload of support staff responsible for maintaining traditional, centralized telephony solutions.
Customizable
Call Manager is available for general users in two different feature levels. Personal Call Manager puts an intuitive telephone management tool in the hands of every user, while Advanced Call Manager adds integrated presence awareness, call recording, and more.
Easy Adaptation to Different Types of Telephone Environments
ShoreTel desktop applications work smoothly with any type of telephone - whether it's a feature-rich ShoreTel IP phone or an ordinary analog phone.
SoftPhone
ShoreTel Call Manager includes an optional SoftPhone desktop utility that delivers telephony capabilities to a user's PC. Knowledge workers no longer have to be tethered to a phone line to check voice mail or perform other telephony tasks.
A PBX On Your Desktop
ShoreWare Personal and Advanced Call Manager gives enterprise users the equivalent of a desktop PBX-a powerful, all-purpose tool for managing voice communications. With ShoreTel Personal Call Manager, workers can quickly browse contacts and make calls from local directories or from Microsoft Outlook.
Manage Call Manager from Anywhere
ShoreTel Web Access is a browser-based interface by which users can manage personal options and settings from any web browser from anywhere in the world. Call handling details and notification settings can be managed securely and easily from anywhere.
Increased Productivity
With ShoreTel desktop applications, knowledge workers spend less time navigating complex telephone systems - and more time performing critical tasks. The technology stays in the background, not in the user's face.
Seamless Integration with Outlook
ShoreTel desktop productivity software transforms Microsoft Outlook into a multi-media communications center - giving users control over both voice and email messages. Your workers can initiate calls and check voice mail with the contact management software they are already using.
Presence-awareness
Call Manager can tell you if the person you are calling is available - before you make the call. The application's built-in intelligence saves time and optimizes the time users invest on calls.
Show-me conferencing
Call Manager users can instantly share documents with other parties during a call.
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